If your company has accounts in instant messengers, and you are used to being in touch with your customers, we suggest making such interaction more convenient using ChatApp and BotApp24 applications.
ChatApp application establishes a connection between your company's messenger account and the Bitrix24 account. Thanks to this, employees can communicate with customers in their usual Bitrix24 chat rooms. And customers receive messages in convenient and familiar instant messengers. Read more about Connect messengers in the CRM. Connection of ChatApp channels to Bitrix24.
The BotApp24 application establishes connection between the Bitrix24 Open Channels and the chat bot which automatically answers typical customer questions and, thereby, reduces the burden on employees.
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