RingCentral Telephony

Bitrix24 Market
Zrzuty ekranu
RingCentral is an intuitive platform for voice, video meetings, team messaging, and collaboration.

The integration app allows you to take and place calls from Bitrix24 using RingCentral app.
The call time, duration, and recordings get mapped to your CRM client records after a call is finished.

Only Premium and Enterprise RingCentral plans are supported.

Wersja 5
Optimized application code for registration and calls completion

Wersja 4
Fixed error with uploading large mp3 recording files.
All RingCentral numbers can be registered as incoming lines.
Security updates.

Wersja 3
Improved security, fixed minor bugs.

Wersja 2
This is the second version of RingCentral integration with Bitrix24 CRM.  We added the ability to automatically connect the manager responsible  for the call when the Callback CRM form is submitted. Also the app now  handles call forwarding correctly. The errors of the previous version  have been fixed, including the compatibility check of the user's  RingCentral account with the requirements of the application.

Complete standard installation from Bitrix24 Marketplace and proceed with the following steps:

  • For Bitrix24 administrator:

    1. Authorize application with your RingCentral account.

    2. Enter the telephone number you will make calls through.

    3. Configure settings for inbound and outbound calls.

    4. Select RingCentral as your telephony provider.

  • For all users who want to process calls in Bitrix24:

    1. Authorize application with your RingCentral account.

RingCentral_Integration_Manual_ENG.pdf