This Website is operated by Bitrix, Inc., a company organized under the laws of the Commonwealth of Virginia, United States of America, and its affiliates (collectively, "Bitrix24"), with a registered address at 901 N. Pitt St, Suite 325 Alexandria VA 22314 United States. Bitrix, Inc and BITRIX24 LIMITED registered at Poseidonos 1, Ledra Business Center, Egkomi, 2406, Nicosia, Cyprus, ("Bitrix 24", "We", "Us" "Our" or "Bitrix") is committed to keeping your information secure and managing it in accordance with our legal responsibilities under the applicable privacy and data protection laws.
Although the Bitrix24 website (the "Website") and products and services available or enabled via the Website ("Products and Services") are located primarily in the Commonwealth of Virginia, United States of America, some of its services, data centres, service providers and servers may be located in other countries.
1. What personally identifiable information of yours or third party personally identifiable information is collected from you through
the Website as well as through the Products and Services;
2. The organization collecting the information;
3. How the information is and will be used and disclosed;
4. With whom the information may be shared;
5. What choices are available to you regarding collection, use, and distribution of the information and your right;
6. The kind of security procedures that are in place to protect the loss, misuse, or alteration of information under Bitrix24's control; and
7. Privacy Shield Compliance
8. How you can access and correct any inaccuracies in the information collected about you.
You do not have to provide your personal information to us, but if you do not provide certain information it may affect the service we are able to provide to you.
Most of the Products and Services offered to visitors of the Website require you to register for a user account with Bitrix24 ("User Account"). When registering for a User Account, Bitrix24 will ask you to voluntarily supply Bitrix24 with certain information about yourself by filling out and submitting an online form. Such information may include your name, phone number, credit card or other billing information, email address and home and business postal addresses. It is completely optional for you to register for a User Account or engage in activities requiring a User Account.
When ordering Products and Services via the Website, you may be asked to provide a credit card number, account and/or billing and shipping information enabling the consummation of the transaction. The foregoing information is collected and processed by online payment services, including but not limited to merchant accounts services, which we may utilize for payment processing, including automatic subscription renewals. In addition, as noted below, minimum information is requested if you choose to subscribe to product updates.
You never have to answer any questions, and you can decline this exchange of information at any time. However, if you should choose to withhold requested information, we may not be able to provide you with some or all of the Products and Services. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as optional. If you do not provide the mandatory information with respect to a particular activity or purchase, you will not be able to engage in that activity or make such a purchase. Bitrix24 will inform you of the mandatory and/or optional character of the requested and/or required information.
You may be provided an opportunity to subscribe to a periodic newsletter and product updates. This newsletter allows Bitrix24 to inform you of new Products and Services, updates, as well as other news relevant to the company. The subscription service requires you to provide your first and last name, your email address, and other information. Optionally, you are asked to provide the name of the company you represent.
When you use the Website, Bitrix24 or trusted third parties authorized by Bitrix24 may also collect certain technical and routing information about your computer (also known as environmental variables) to facilitate your use of the Website and its services. When you browse the Internet, your Internet browser (such as Mozilla Firefox or Microsoft Internet Explorer) automatically transmits some information to Bitrix24 every time you access content on one of our internet domains. Examples of such information include the URL of the particular Web page you visited, the IP (Internet Protocol) address of the computer you are using, or the browser version that you are using to access the Website. All of this information may be collected by Bitrix24 and used to help improve our offerings to you.
Bitrix24 may collect information about the use of the Website, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually.
We use such data to facilitate and track your use of the Website and its services. Bitrix24 also uses environmental variables to measure traffic patterns on the Website. We do not match such information with any of your personally identifiable information.
When you download, access, and use the App, it may use technology to automatically collect:
Your Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, logs and other communication data and the resources that you access and use on or through the App.
Device Information. We may collect information about your mobile device and internet connection, including the IP address, operating system, browser type, mobile network information, and the device's telephone number.
Stored Information and Files. The App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
Location Information. When You instruct Bitrix24 to collect your employees location and subject to their explicit consent this App may collect real-time information about the location of your device.
Bitrix24 collects and stores the files you upload, download, or access via the Products and Services offered through the Website. We understand that these files may be confidential or contain sensitive information. Accordingly, Bitrix24 does not share or permit third parties to access such files. However, no password-protected system of data storage and retrieval can be made entirely impenetrable. Although Bixtrix24 uses a number of security technologies and procedures to make sure that the data on the Website is secure, it may be possible for an unauthorized third party to access, view, copy, modify and distribute the data and files you store on the Website or via Products and Services despite Bitrix24's efforts.
As described above, you will be given an opportunity to create a User Account containing your personal information. A User Account is required for using most Products and Services offered on the Website.
Once the User Account is created, you may provide additional information to your profile, access, review and update your account information online via the Website.
If you wish to deactivate your User Account, you can do so through the User Account interface or by contacting Bitrix24 at firstname.lastname@example.org. When you deactivate your User Account, all information stored and maintained as part of your account will be deleted from our servers, including the files you stored via the Website or its Products and Services.
We do not knowingly collect personal information from children under 16 without the consent of the child's holder of parental responsibility. You must be 16 years old or the age of majority in your jurisdiction in order to use our Website, Products or Services. If you are under 16 years old, you may only use our website with your parent or legal guardian's permission. Parents and Legal Guardians may request from us to review, delete or stop the collection of the personally identifiable information of their child by contacting us by letter (using the address information provided at the bottom of this page) or email to email@example.com.
Bitrix24 is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information.
In particular, we use all reasonable endeavours to ensure that appropriate security measures are in place to protect your Personal Data. We apply the security measures foreseen in the applicable regulations as well as our own technical and organizational security measures including policy, governance, procedures, responsibilities, risk assessment; network and subprocessor security.
Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of your Personal Data transmitted through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving any site or service to protect access to your information from subsequent users.
On Contract Lawful basis
If you subscribe to a service or register a product, for example, such information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. We also use your personal information for registering you for an account or for a webinar, sending a confirmation e-mail, responding to your requests and helping to process the purchase or service you have selected, communicating with you when you contact a sales consultant or authorized partner, processing, fulfilling, and following up on transactions for our products and services, support, and training, to process any request by you for information or advice, to manage your account and content that you upload, to deal with enquiries, complaints and feedback from you and our partners;
Based on our Legitimate interests
Bitrix24 may use aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes to help improve our offerings to you, to help diagnose any problems with our server and administer the Website or to improve your browsing experience by personalising the Website;
We reserve the right to send a one-time registration confirmation email, and infrequent service alert messages to users to inform them of specific changes that may impact their ability to use a service they have previously signed up for, regardless of email contact opt-in status.
Based on our Legitimate interests and Your consent
We use your personal information to develop and conduct our business. Some examples of how we use personal information include: improving our products and services; personalizing communications with you; conducting market research; conducting customer surveys; engaging in more targeted, customer-specific advertising; processing.
Bitrix24 collects your information in order to record and support your participation in the activities you select.
Based on your consent, your personal information also may be used to keep you informed about new products, product upgrades, patches, special offers, and other products and services of Bitrix24 and selected third parties if you have consented to receive such communications.
We also reserve the right to contact you if compelled to do so as part of a legal proceeding or if there has been a violation of any applicable licensing, warranty and purchase agreements.
Bitrix24 is retaining these rights because in limited cases we feel that we may need to contact you as a matter of law or regarding matters that will be important to you. These rights do not allow us to contact you to market a new or existing service if you have asked us not to do so, and issuance of these types of communications is rare.
Bitrix24 uses services of third parties, such as e-mail service providers and hosting providers that act as independent contractors on behalf of Bitrix24. We will not share your information with any third parties for the purposes of direct marketing.
We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organization apart from us. They will hold it securely and retain it for the period we instruct.
The data processing consisting in hosting provider services (storage and maintenance of databases containing your personal data, protected by password) is performed on our behalf and under written confidentiality agreements by our authorized data processor Amazon Web Services, Inc. (“AWS”). , eu-central-1, Frankfurt, Germany. Amazon Web Services, Inc. (“AWS”). As Amazon Web Services, Inc. (“AWS”) is part of a global organization with local operating companies in a number of countries worldwide. AWS participates in the EU-US Privacy Shield framework.
In most of the cases the personal data of the residents of European Union Economic area will be processed by BITRIX24 LIMITED inside the European Union Economic area.
Bitrix24 also use a third-party email service, The Rocket Science Group LLC ("MailChimp"), to manage our regular email communications to members and MailChimp act as a data-processor on behalf of Bitrix24. MailChimp participates in the EU-US Privacy Shield framework.
Bitrix24 may be required by law enforcement or judicial authorities to provide personally identifiable information to appropriate governmental authorities. If requested by law enforcement or judicial authorities, Bitrix24 will provide this information upon receipt of appropriate documentation. Bitrix24 may also provide information to law enforcement to protect its property and the health and safety of individuals as permitted by statute.
In the event that all or substantially all of Bitrix24's stock and/or all or substantially all assets are transferred or sold to another entity, Bitrix24 may transfer personally identifiable information to the acquiring entity. If, as a result of such a business transition, your personally identifiable information will be used in a materially different manner, you will be given choice consistent with our policy regarding notification of changes.
In compliance with the Privacy Shield Principles, Bitrix24 commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Bitrix24 at: firstname.lastname@example.org
Your local EU data protection authorities (DPAs) as your independent recourse mechanism (IRM) for data transferred from the EU)
Bitrix24 has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=ANNEX-I-introduction, an individual may invoke binding arbitration when other dispute resolution procedures have been exhausted and Bitrix24 may be found liable for wrongful onward transfers to third parties of personal information received pursuant to Privacy Shield.
You can always choose whether or not to disclose personally identifiable information and that choice will not prevent you from using the Website. Please note, however, if you should choose to withhold requested information, we may not be able to provide you with some of the services dependent upon the collection of this information and you will be given an opportunity to "opt-in" and make your preference choices for any items that are optional and which are not prerequisite for our rendering such services.
You can choose at any time to opt out of receiving emails from Bitrix24 or from having your personally identifiable information shared with selected companies. If you wish to opt out, you can do so by editing your User Account preferences with respect to e-mail or the sharing of information. If you elect to "opt out" we will not, as applicable, share your personal information with third parties or send you emails. However, we may continue to use your personal information for internal purposes, to enhance your user experience or as necessary to administer the site or comply with applicable law.
We will not share any Personal Data with third-parties for their direct marketing purposes to the extent prohibited by California law. If our practices change, we will do so in accordance with applicable laws and will notify you in advance.
In European Union and some other jurisdictions you may have the following rights concerning our processing of your personal data:
Right to access. You have the right to ask us for copies of your personal information. This right always applies;
Right to rectification. You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies;
Right to erasure. This right is applicable when one of the following applies:
(a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
(b) the data subject withdraws consent on which the processing is based or where there is no other legal ground for the processing;
(c) the data subject objects to the processing and there are no overriding legitimate grounds for the processing;
(d) the personal data have been unlawfully processed;
Right to restriction of processing. When processing is restricted, we will store your personal data, but not further process it;
Right to data portability. Is your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and the right to transmit that data to another controller from the current controller applicable if: The processing is based on consent or on a contract, and the processing is carried out by automated means;
Right to object. You have the right to object to processing (on grounds relating your particular situation) if we process your information in our legitimate interests. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of a legal claims or if the processing of data is necessary for the performance of our contract with you;
Right to withdraw your consent at any time in case of any consent-based processing of your personal data without affecting the lawfulness of processing based on consent before your withdrawal; and
Right to lodge a complaint with a supervisory authority.
You may exercise your legal rights by contacting us via email to email@example.com. This request must include at least the following information: your complete name, notification address, copy of your ID card or passport and explanation of the right that it is exercised. We will respond to your requests within all applicable timeframes.
Please note that if you provide Bitrix24 with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), Bitrix24 cannot guarantee that your most recent privacy preference will be honored.
You may exercise your legal rights by contacting our representative in European Union Area and Data Protection Officer Elena Rizanova via email to firstname.lastname@example.org.
The Website uses "cookie" and "web beacon" technology. "Cookies" are short pieces of data generated by a web server that a website stores on a user's computer. Certain pages on our Website may require the use of a cookie for purposes of keeping information you enter on multiple pages together. Cookies also enable us to customize our Website and offerings to your needs and provide you with a better online experience with us. In addition, cookies are used to:
measure usage of various pages on our Website to help us make our information; more pertinent to your needs and easy for you to access;
identify and categorized the internet webpages from which the visitor came to the Website and observe the browsing patterns; and
provide functionality such as online orders, Bitrix24 services and other functionality that we believe would be of interest and value to you.
In addition, the service providers we use to serve and host our advertisements, and/or deliver our e-mails use session and persistent cookies, to track the number of times the Website is accessed and whether the site was accessed from an advertisement. There are no cookies in the advertisements or e-mails. A cookie is placed on your computer only if and when you click on an advertisement or open the e-mail. The cookie generated from the advertisement or e-mail does not contain any personally identifiable information and will remain on your hard drive until you delete it.
You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so may adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our Website.
Web beacons are used in combination with cookies to help website operators understand how visitors interact with their websites. A web beacon is typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a site. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. These web beacons are not tied to personally identifiable information. The use of a web beacons allows the site to measure the actions of the visitor opening the page that contains the web beacon. It makes it easier to follow and record the activities of a recognized browser, such as the path of pages visited at a website. Bitrix24 uses the information provided by web beacons to develop a better understanding of how the Website's visitors use the Website, and to facilitate those visitors' interactions with the Website. Bitrix24 may make the aggregate data obtained from web analytics (including from our third party analytics providers, if applicable) publicly available. If this data is made available, none of the information will be personally identifying information or potentially-personally identifying information.
Copyright © 2018 Bitrix, Inc. All rights reserved. This Website and accompanying products and documentation are the copyrighted property of Bitrix, Inc. and/or its licensors and protected by copyright laws and international intellectual property treaties. Bitrix24 and related logo, and all related product and service names, design marks and slogans are the trademarks and/or registered trademarks of Bitrix, Inc. All other product and service marks contained herein are the trademarks of their respective owners. Any use of the Bitrix24 or third party trademarks or logos without the prior written consent of Bitrix, Inc. or the applicable trademark owner is strictly prohibited.