IQ Desk

How IQdesk  works

All messages coming to a dedicated email address set as a technical support inbox are converted into technical support requests (Tickets). The created Ticket is processed

IQdesk consists of following  objects:

• Service email inbox -  it is used to receive service requests fr om your customers

• Deal - each email is converted into a service request based on the Deal from the Bitrix24 system

• Task - each service request requires a related Bitrix24 task in order to manage in comprehensively

• Responsible person - each registered notification/request is assigned to the operator who delegates it to the specific person. If you need to automate the distribution of tickets between consultants, please contact us inoq@inoq.pl.

Before starting the installation of IQdesk you need to do:

• Create a pipeline in the CRM called a service pipeline directly in Bitrix24, wh ere all your service requests will be stored. Then, in the service pipeline, you need to create stages through which the Tickets will be processed and completed.

• At the first stage of the service funnel, configure the automation that creates the task related to the request

• Create a user account in Bitrix24, which will be the operator of service requests (if you already have such a user, just indicate him in the installation process in the appropriate field)

Go  through the  installation process - Please refer to our installation guide – IQ Desk installation guide

• Set up by your own email address on which all customer can send their support issues
  
• Embed a customizable web form widget on your website. That way, your customers can fill out a form with the details you need and submit their questions.
  
• Automatically convert incoming emails and webforms into tickets that are easy to track, monitor, and manage.
  
• Manage all tickets in one centralized page
  
• Assign ownership: Each inquiry can be assigned as a ticket to a member of your team. They become the owner of the ticket and will be responsible for its course of action.
  
• Collaborate to resolve issues faster. With the in-built discussion pane that enables the people looped in to gather context of the customer issue quickly.
  
• Register how much time took the solution of a ticket
  
• Workflow automations (can be set up) to carry out actions automatically whenever an incoming ticket meets certain conditions. Use powerful Bitrix24 tools: Automation rules and "Workflows" for automating the work with ticketvprocess.
  
• Preview tickets data in CRM
  

IQdesk is available in Polish and English version. You can select the preferred language during the application instalation.

After IQdesk is installed 15-day trial is activated. When your 15-day trial is finished, you can select the most suitable plan for you.

We can adjust IQdesk and Bitrix24 to Your requirements. Please contact us inoq@inoq.pl

Plans prices per month

1 user – 8 EUR

Up to 3 users – 24 EUR

Up to 5 users – 40 EUR

Up to 10 users – 75 EUR

Up to 25 users – 175 EUR

UP to 50 users – 300 EUR

Annual subscription discount -20%