KEEN Duplicate

Who is this app for?
CRM Duplicate Scanner is engineered for sales directors, Bitrix24 administrators, RevOps leaders, and customer service teams who want clean, dependable CRM databases without duplicate inquiries or manual data entry chaos.

The Problem It Solves:
Duplicate leads and deals undermine team productivity, trigger conflicting outreach from sales reps, and distort reporting. Standard Bitrix24 user permissions often block individual agents from viewing or deleting duplicate records that belong to other departments or pipelines. Furthermore, inconsistent phone number formats (such as international prefixes +966, 00966, +1, or local trunk zeros) frequently slip past native filters.

How It Works & Key Scenarios:
1. Universal Portal Coverage
2. Smart Phone Normalization (Trailing 9 Digits):
Stop duplicate phone submissions regardless of how they are entered. The scanner automatically normalizes numbers by stripping country codes (+966, 00966, +1), trunk zeros (050... → 50...), spaces, and special characters, accurately matching leads by their trailing 9 digits.

3. Human-Readable Custom Field Labels:
No more guessing cryptic database identifiers. The system automatically inspects your portal dictionary and translates technical codes (UF_CRM_*) into your friendly portal labels (e.g., "Customer National ID", "Tax Number", "Region").

4. Timeline Source Tracking & Delta Enrichment:
When duplicate records are resolved, master records are automatically backfilled with any missing information. In addition, the engine posts an audit diff directly to the Bitrix24 timeline, explicitly logging both the old lead source and the duplicate lead source for complete traceability.

5. Real-Time Sentinel & Batch Scanner:
Intercept duplicate inquiries within 50ms upon creation (ONCRMLEADADD, ONCRMDEALADD, ONCRMCONTACTADD, ONCRMCOMPANYADD), or run full historical database sweeps during off-peak hours.

6. Zero-Risk Disaster Vault:
Never fear automated merging. Prior to deleting any duplicate record, the engine saves an encrypted CSV snapshot into your tenant vault, allowing instant 1-click restoration at any time.