Smart Bot IA

SmartBot IA answers your customers automatically, naturally, and around the clock directly in your Bitrix24 Open Channels (WhatsApp, your website chat, social media, and more). It replies instantly, takes repetitive work off your team's shoulders and never lets an opportunity slip. And you choose each bot's "brain": OpenAI (GPT) or Claude (Anthropic).

Everything it does for your business:

Answers with your company's real information. Upload your web pages, PDFs, and documents. The bot replies using only your verified data, without making anything up.

Works inside your CRM, not just chats. It hands the conversation to a person when needed, creates tasks, registers new potential customers (leads), collects the customer's details and moves each opportunity to the next stage of your sales pipeline.

Books appointments through chat. Perfect for hair salons, beauty centres or any appointment-based business: it offers your services, lets the customer pick a professional and time, checks the real openings in your Bitrix24 calendar and books the appointment. You see everything in your agenda.

Sends documents and files to your customers. It automatically delivers catalogues, price lists, product sheets or any document the customer asks for, with no need for your team to step in.

Understands far more than text. It reads the photos customers send, opens the PDFs they share and transcribes voice notes. It also detects the customer's mood (whether they're upset or happy), summarises the conversation for your agent before handing it over, remembers each customer from one chat to the next and, when it isn't sure about something, it prefers to alert a person rather than invent an answer.

Closes conversations on its own. It says goodbye once the customer confirms everything is resolved, or after a period of inactivity, keeping your inbox tidy.

Set up without leaving Bitrix24. You define your bot, how it speaks and its rules from within Bitrix24 itself, with an assistant that guides you step by step. No complicated external accounts.

Clear pricing, no surprises: Installing the app in Bitrix24 is completely free. You only pay for the Artificial Intelligence power, with a subscription at SedeBit.

Free Plan — €9/month (1 bot): replies by text, understands images and PDFs, detects the customer's mood, summarises conversations, remembers customers and performs the basic CRM actions (hand over to a human, create tasks, register leads and collect data). With your own OpenAI key.

Starter Plan — €19/month (up to 2 bots): everything in the Free plan, plus: choose between Claude or GPT, full Knowledge Base (web pages, PDFs and documents), voice-note transcription, document sending, automatic conversation closing, moving opportunities along your CRM pipeline and appointment booking. SedeBit covers the cost of audio and processing.

Pro Plan — €29/month (unlimited bots): everything in the Starter plan, with no limits.