TicAte Inbox: WhatsApp, Instagram, Messenger & Comments

TicAte Inbox brings WhatsApp, Instagram and Facebook Messenger into Bitrix24, so your sales and support team answers every customer from the CRM they already use, while AI handles the routine questions.

Who it is for: businesses that sell and support customers on WhatsApp and social media and want every chat, lead and deal in one place.

Shared team inbox

• WhatsApp, Instagram and Messenger chats in one inbox
  
• Assign chats to people and teams, filter by Unread, Mine and Unassigned
  
• Private notes and @mentions inside a chat
  
• AI chat summary and lead rating (Hot, Warm, Cold)
  
• Several WhatsApp numbers in one workspace
  

AI assistant

• Answers customers day and night, trained on your products, prices and FAQs
  
• A different assistant for each number or CRM stage
  
• Follows up with customers who go quiet, and hands over to a person when needed
  
• Pause the AI in any chat with one click, or pass the chat to another assistant
  

Tic Buddy, for your team

• Drafts a reply from the conversation
  
• Makes replies shorter, more formal or friendlier
  
• Translates chats and voice notes
  

Chatbots: build WhatsApp chatbots without code, with buttons, lists, questions and conditions, then hand over to a person or an AI assistant.

Comments to DM: reply automatically under your Instagram and Facebook posts, and send the details privately in a DM that opens as a chat in your inbox.

Broadcasts: send WhatsApp broadcasts with approved templates, schedule them, and track delivered, read and replied.

Inside Bitrix24

• Each WhatsApp number becomes an Open Channel in Contact Center
  
• A “TicAte Inbox - WhatsApp” tab on every deal, lead, contact and company
  
• Start a WhatsApp chat from deal, lead, contact or company details with an approved template, from the number you choose
  
• Automation rules send WhatsApp messages and templates from your CRM stages
  
• Choose who sees which number, with read-only access when needed
  

How to start: install the app, open TicAte Inbox from the left menu and click Start free trial. You get 3 days of the full Business plan, with no card needed.