Servetel for Bitrix24

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Servetel for Bitrix24
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A power-packed integration to transform customer service as you know it.

Backed by cloud technology, Servetel for Bitrix24 offers immense advantages to businesses looking to foster a customer-centric culture. For one, the integration allows managers to track and record all customer conversations for training and compliance purposes.

It offers a unified platform for all communication tools. Whether it is assistance with lead management, performance tracking, managing projects or deploying an intelligent CRM, the integration takes care of everything.

Key benefits

>Never miss out on calls: Customers can route through our multi-level IVR to leave messages and queries or connect to an agent during working hours.  

>Effective lead management: Add, update or edit leads to ensure that you keep track of every potential customer.

>Streamline communication: Organize your business communication with smart tools, valuable customer insights, and robust analytics.

Key features

>Call recordings: Get unlimited access to all customer conversations for better supervision and performance management.

>Call routing: Always keep your customers in the loop. Inform them of working hours, connect them to the right agent and help them by solving queries instantly.

>Call pop-up: Get instant notifications for every new call. The pop-up comes with customer information making sure that you are never caught off guard.


Get a customized quote exclusive for your business by talking to our solution experts.

Wersja 1
Integrate Bitrix24 with Servetel to automate all business process and maximize customer delight.

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Follow these simple steps for easy installation of Bitrix24 by Servetel.

>Login into your Servetel account

>Under the Service tab, click on Integrations

>Sel ect Bitrix24 and click on Instructions

>Click on the Enable button to activate Bitrix24 integration with Servetel

>Install the application and login with your Servetel credentials

>Login to your Bitrix24 CRM account

>When the dialogue box opens, tick all checkboxes and install the Servetel application

>Under More tab, select Servetel fr om the Application section

>Login to your Servetel account again

>When the authorization is successful, you’ll see a pop-up

>In the Telephony section, click on More and select Configure Telephony

>Click on Telephony Settings and select Servetel as the default number

>Click on Telephony User and select Configure. Here, select the number for Outgoing Calls as Servetel application

>Select Servetel application and toggle if you want your leads to be saved automatically. Save all your preferences

>Now, you can start your calls by clicking on the phone icon at the bottom-right corner of your screen